FAQs

General FAQs

The average visit is expected to last 3 hours, although there is no time limit imposed.

Permalink

Yes! We will restrict entry to the Silverstone Interactive Museum during the circuit’s major events, therefore if you would like to visit during these times you will be required to purchase an event ticket too. 

Dates in 2021 where you will also require an event ticket to enter the Museum:

15Jul -18Jul - Formula 1 Pirelli British Grand Prix
30Jul -1Aug - The Classic
27Aug -29Aug - British Grand Prix MotoGP
10Sep -12Sep - Bennetts British Superbike Championship
25Sep -26Sep - Kwik Fit British Touring Car Championship

During the circuit’s smaller events, there’s no requirement for you to purchase an event ticket however if you’d like to extend your visit to Silverstone and watch some live racing on track then you will be able to purchase both tickets.

Permalink

All you need for your visit are your tickets either printed at home or on your smartphone. Feel free to bring your camera and of course we advise that visitors dress appropriately for the weather for our Heritage Track Trail.

In line with current Government guidance you must wear a face covering throughout your visit – with the exception of when you are seated in the café and when you are outside on the Heritage Track Trail.  

Permalink

The Silverstone Interactive Museum is suitable for all ages and children aged four and under can visit for free, although they will require a ticket. All children must be accompanied by an adult (aged 18 and over).

Permalink

Yes, the Museum Shop will be available to access before and after you enter the Museum. If you arrive earlier than your allocated time slot, we are happy for you to browse the gifts and souvenirs in our shop.

Permalink

Monday to Friday, you do not need a ticket to access the shop or café.  However, we do reserve the right to restrict access to ticket holders only on Saturdays, Sundays and major event days.

Permalink

The taking of photographs and capturing video footage with handheld cameras and mobile devices for personal use is allowed in all areas of the Silverstone Interactive Museum, apart from the entrance tunnel and end show. Please note, filming with the use of tripods and other specialist photographic equipment is not permitted.

Permalink

We welcome all registered guide dogs, hearing dogs and medical alert dogs into the attraction. If you wish to bring an assistance dog with you for your visit, please ensure you have formal identification for the dog with you such as any relevant documentation or jacket. We ask that if you would like to take part in the Heritage Track Trail that you contact us so that we can make special arrangements with the circuit team.

We do not allow other dogs or pets to enter the attraction and they cannot be left in vehicles for safety reasons.

Permalink

No sorry, tickets are non-transferable - they are only valid for the time, day and event stated upon them

Permalink

No sorry, our tickets are non-refundable.

Permalink

For safety reasons and to ensure our visitors get the most out of their visit, we would recommend that one adult is responsible for no more than 6 children.

Permalink

A free of charge (FOC) carer's ticket can be added to your booking online as required for each customer with a disability paying full price. You will be asked to provide proof of entitlement on entry to the Experience. We will accept the following documents:

– Letter/notice of entitlement for Disability Living Allowance/Personal Independence Plan

– Letter from your doctor

– Blue parking badge or Freedom Pass

If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services Team before you visit. Our Customer Service Enquiries number is 03339 999886 or send an email to enquiries@silverstonemuseum.co.uk 

Permalink

If your booking or query is related to a Silverstone Circuit Driving Experience, Tour or Track Event, please contact Silverstone Circuit directly on enquiries@silverstone.co.uk as the Silverstone Interactive Museum is a separate company.

Permalink

Tickets FAQs

Yes, you need to purchase your ticket in advance and book into a date and time slot.

Permalink

We offer concessionary pricing for students and key workers (ID required). We also offer a free carer ticket to anyone accompanying a person with a disability.

Group bookings and Corporate packages are also available.

Children under the age of five are free and children under the age of 16 qualify for a child discount.

Permalink

Concessions are available for students and key workers. Children under five visit free and children under the age of 16 qualify for a child discount.

Permalink

We recommend allowing at least three hours for your visit, but no time limit is imposed. Last entry is two hours before closing time.

Permalink

No sorry, our tickets are non-refundable. 

Permalink

Tickets are non-transferable and they are only valid for the time, day and event stated upon them

Permalink

Under normal circumstances we restrict entry to the Silverstone Interactive Museum during major events. If you would like to visit during these times you will be required to purchase a major event ticket too.  Our opening times over major events will be extended 8.00am to 8.00pm Thursday to Monday inclusive.

Dates in 2021 where you will also require an event ticket to enter the Museum:  

15Jul -18Jul - Formula 1 Pirelli British Grand Prix
30Jul -1Aug - The Classic
27Aug -29Aug - British Grand Prix MotoGP

During the circuit’s smaller events, there is no requirement for you to purchase an event ticket. However, if you’d like to extend your visit to Silverstone and watch some live racing on track then you will be able to purchase tickets.

Permalink

A free of charge (FOC) carer's ticket can be added to your booking online as required for each customer with a disability paying full price. You will be asked to provide proof of entitlement on entry to the Experience. We will accept the following documents:
– Letter/notice of entitlement for Disability Living Allowance/Personal Independence Plan
– Letter from your doctor
– Blue parking badge or Freedom Pass
If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services Team before you visit. Our Customer Service Enquiries number is 03339 999886 or send an email to enquiries@silverstonemuseum.co.uk

Permalink

Gift Vouchers FAQs

Your gift tickets will be emailed to you as part of your booking confirmation in the form of voucher codes. If you wish to gift them to someone you can also download our print-at-home gift voucher certificate PDF. Please write the voucher codes onto the certificate so that the recipient can redeem them via the website.

Permalink

You can download the PDF here. Simply print off and write in the voucher codes for your recipient to redeem via the website. 

Permalink

Gift vouchers are valid for 12 months from the date of purchase and must be redeemed within this time.

Permalink

Yes. Gift vouchers purchased from the Silverstone Interactive Museum (formerly The Silverstone Experience) directly can be redeemed online.

Redeem your voucher

Vouchers purchased from third parties such as Virgin Experience Days and Buy A Gift must be redeemed by emailing us at bookings@silverstonemuseum.co.uk.

Permalink

We are unable to offer refunds for gift tickets. 

Permalink

Under normal circumstances we restrict entry to the Silverstone Interactive Museum during major events. If you would like to visit during these times you will be required to purchase a major event ticket too.

During major events which take place behind closed doors you will be able to access the Silverstone Interactive Museum providing you have purchased a timed ticket in advance.  Please note the Heritage Track Trail will not be available during these behind closed doors events.  All windows facing the circuit will be covered.  There will be no view of the circuit from the Silverstone Interactive Museum.

During the circuit’s smaller events, there is no requirement for you to purchase an event ticket. However, if you’d like to extend your visit to Silverstone and watch some live racing on track then you will be able to purchase tickets.

Permalink

We are open 364 days a year for you to visit. We do restrict entry to the Silverstone Interactive Museum during major events. If you would like to visit during these times you will be required to purchase a major event ticket too.

Permalink

Yes, they can.A free of charge (FOC) carer's ticket can be added to your booking online as required for each customer with a disability paying full price. You will be asked to provide proof of entitlement on entry to the Experience. We will accept the following documents:
– Letter/notice of entitlement for Disability Living Allowance/Personal Independence Plan
– Letter from your doctor
– Blue parking badge or Freedom Pass
If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services Team before you visit. Our Customer Service Enquiries number is 03339 999886 or send an email to enquiries@silverstone-experience.co.uk 

Permalink

Schools FAQs

The Silverstone Interactive Museum is located just 20 mins from the M1 (J 15a) and the M40 (J10). Follow signs to the Silverstone circuit, where you will find the Silverstone Interactive Museum located immediately to the left of the main entrance.

Car parking is available free of charge in front of the building, in car park 49. Our address is:

Silverstone Interactive Museum

Main Entrance

Silverstone Circuit

Northamptonshire

NN12 8TN

Permalink

We offer one free teacher planning visit for up to two teachers for every school group which has booked to visit the Silverstone Interactive Museum. All teacher planning visits must be booked in advance by contacting the Learning Team once your booking has been confirmed.

Permalink

We offer complimentary adult tickets for teachers accompanying a school group within the recommend adult-to-pupil ratios below:

1:5 for Primary Schools

1:10 for Secondary Schools

Permalink

Silverstone Heritage Ltd, the charity behind the Silverstone Interactive Museum, is committed to ensuring it is as accessible as possible to all visitors. Our front of house staff receive training in disability awareness. If you have any queries, or need assistance, please ask. They will be happy to help you.

Our access statement gives full details of what to expect when visiting.

We offer a fully accessible Changing Places toilet facility, which is located on the ground floor, adjacent to the café.

Permalink

Yes, we do. Our exhibition visits are self-led and place the emphasis on the teacher to lead their group through our 4000m2 exhibition and outdoor heritage track trail. When booking an exhibition visit you will be given a 15 minute entry time slot and we ask that you arrive at the first floor entrance within this time frame. There are resources available to support teachers on their journey through the exhibition.

The Heritage Track Trail can be accessed via the back of the building, is subject to availability and can be visited at any time. This is an outdoor activity and so we suggest your groups comes prepared for the weather conditions should they wish to explore this area.

This visit will take approximately 2-3 hours (half-day visit) and does not guarantee use of our schools lunch space.

Permalink

Yes, we offer workshops for schools to take part in and extend their learning at the Silverstone Interactive Museum. Our workshops are focused on STEM subjects and are led by one of our facilitators in a dedicated Learning Studio.

This visit will take approximately 4 hours (usually 10:30am – 14:30pm) and guarantees you a time slot in our schools lunch space on the first floor.

Permalink

School groups should arrive at least 15 minutes before the start of their exhibition entry or workshop. This will allow for pupils to disembark the coach, drop off lunch bags and visit the toilets. Late arrival may result in your taught sessions being shortened.

Permalink

We have a dedicated free of charge car park available for visitors to the Silverstone Interactive Museum. The car park is in short walking distance to the entrance. There are toilet facilities available in the car park as well as inside the building.

Permalink

There is a dedicated lunch area situated on the first floor. This room has limited capacity and so can only be guaranteed for those booking a workshop session.

Permalink

Trolleys are available for pupils to store their coats, bags and lunch boxes whilst visiting us. These are located on the first floor. Items are left at owners’ risk.

Permalink

The gift shop is located on the ground floor. Pupils are welcome to visit the shop as part of their day. We have a pocket money collection available which includes pens, pencils and key rings. We ask that a maximum of 30 pupils visit the shop at one time.

If you do not have time to visit the shop, we can arrange for pre-packed bags at a cost to suit. Please mention when booking.

Permalink

Face Coverings FAQs

Wearing a face covering is now a personal choice.  For the safety of our team and visitors please continue to wear a face covering if you can.

Permalink

Annual Pass FAQs

Yes, you need to pre-book your return visit date and time. To arrange this, please email us at bookings@silverstonemuseum.co.uk with your booking reference number and preferred date and arrival time and we will arrange this for you, subject to availability. Your tickets to visit using your Annual Pass will be sent to you by email. We require 48hr notice via email or you can call the day before or the morning of the day you wish to visit. 

Permalink

Yes, you can collect your physical card on your return visit at the welcome desk.

Permalink

Simply complete our Gift Aid form on arrival and we will convert your full price, standard Admission Ticket to an Annual Pass within 14 working days. Please note, the original purchaser needs to complete the form and must be a UK taxpayer.

Permalink

As a charity, for every £1.00 you spend as part of your admission ticket, we can claim an extra 25p in Gift Aid from the UK government. We do this by asking UK taxpayers to donate the cost of their admission ticket and convert it into an Annual Pass. We will use the money you donate in Gift Aid to help us achieve our charitable aims of preserving and celebrating British motor sport heritage, and inspiring the next generation of engineers.

Permalink

Yes, please email us at bookings@silverstonemuseum.co.uk where we can add any additional guests to your return visit booking. Please note they will be charged at our standard rates.

Permalink

Only the original purchaser and associated guests on the original booking can use their Annual Pass. Please bring photo ID with you on your return visit.

Permalink

Yes, simply request one of our Gift Aid forms via bookings@silverstonemuseum.co.uk, return it to us and we will convert your tickets to an Annual Pass within 14 working days.

Permalink

No, sorry that is not possible, Gift Aid is only applicable on full price, standard admission tickets purchased directly via the Silverstone Interactive Museum.

Permalink

No sorry, Gift Aid is only applicable on full price, standard admission tickets.

Permalink

No, sorry. Gift Aid is only applicable on full price, standard admission tickets. 

Permalink

Simulator FAQs

No, you must also purchase a separate ticket for the exhibition.

Permalink

There is no minimum age but you must be at least 140cm tall. You may find it difficult to get into the simulator if you are over 195cm or over 100kg. Please email us at bookings@silverstonemuseum.co.uk if you have any queries.

Permalink

Your driving time will be up to a maximum of 20 minutes - with the driver briefing, certificate presentation and lap time selfies taking the overall session time up to 30 minutes.

Permalink

You can book at the same time as you purchase your Day Ticket – or if you have already booked a Day Ticket you can add a Simulator Experience by going to Buy Tickets, Day Tickets, Select Other Products and you can book a Simulator Experience only for your chosen date. 

Simulator slots run every 30 minutes from 10am-12:30pm and 2pm-4:30pm

Permalink

Yes you can book online on our website or email us at bookings@silverstonemuseum.co.uk. Bookings are subject to availability and additional charges apply.

Permalink

Yes, your party can watch you enjoy your session. They will require their own ticket to use the simulator as well as a separate ticket for the exhibition. Please note under COVID restrictions, a limit on more than 3 guests watching may apply.

Permalink

We recommend wearing comfortable clothing and shoes (not open-toed).

Permalink

Head to the ticket desk on arrival and our welcome team will check you in and you will be met by your race engineer.

Permalink

Yes, subject to availability, additional charges apply.

Permalink

Depending on your simulator timeslot, you can visit the exhibition before or after your simulator session.

Permalink

Yes, you can take your own photos and videos with handheld camera and mobile devices for personal use. Please note, filming with the use of tripods and other specialist photographic equipment is not permitted.

Permalink

No sorry, we are unable to change the date or time of your simulator session. All tickets are non-transferable - they are only valid for the time, day and event stated upon them

Permalink

Register for updates

Get our latest offers, news and events straight to your inbox.