Ticketing & Retail Coordinator
We’re Silverstone Museum, located trackside at the world-famous Silverstone Circuit, and right now we’re looking for an organised, tech-savvy, and commercially minded Ticketing & Retail Coordinator to keep our ticketing and e-commerce systems running seamlessly while helping to deliver exceptional customer experiences.
About The Role
This permanent, full-time position is all about making sure our visitors’ journey — from booking tickets online to browsing our retail offer — is smooth, accurate, and engaging. You’ll be the go-to expert for our ticketing and retail platforms, managing system configuration, data analysis, and operational setup to support sales and customer engagement.
You’ll set up new products, discounts, and capacity settings, ensure compliance with GDPR and PCI standards, and act as the first point of contact for resolving technical issues in partnership with our IT and system providers. You’ll also monitor performance, generate reports, and share insights that help the wider team make data-driven decisions.
On the retail side, you’ll manage our e-commerce site and EPOS system, ensuring every product, event, membership, and promotion is accurate, well-presented, and aligned with our business priorities. You’ll track sales, support stock control, and work closely with the Retail and Marketing teams to deliver a consistent and compelling commercial offer both online and on site.
This role is a mix of hands-on system management, commercial analysis, and cross-department collaboration — ideal for someone who thrives on detail, accuracy, and making processes run like clockwork.
About Us
We bring the fascinating story of Silverstone and its association with British motor sport to life through a dynamic, interactive, and compelling visitor experience, all housed in a restored WWII aircraft hangar.
From our journey as a Benedictine Monastery to a WWII airbase, and ultimately the home of British motor sport, our museum offers a rich, multi-sensory day out. Visitors can explore historic racing cars and motorcycles, step onto part of the original Grand Prix circuit, and immerse themselves in motorsport history through cutting-edge exhibitions and storytelling.
As a Community Benefit Society, we go far beyond being an award-winning attraction — our mission includes preserving heritage, inspiring the next generation, and delivering meaningful education programmes in science, technology, and engineering.
About You
You’re detail-oriented, commercially aware, and confident using systems to improve efficiency and enhance the customer journey. You enjoy problem-solving, spotting opportunities for improvement, and making sure every detail — from an online product description to a visitor’s confirmation email — is spot on.
The ideal candidate will have:
- Experience managing ticketing and/or retail systems in a visitor attraction, hospitality, or retail environment.
- Excellent technical skills and confidence acting as a system “super-user” or administrator.
- Strong attention to detail with the ability to manage product set-ups, pricing, and promotions accurately.
- Analytical skills to interpret sales and ticketing data and produce useful reports.
- Confidence in collaborating across teams including Retail, Marketing, and Operations.
- Knowledge of GDPR and PCI compliance requirements.
- Strong organisational skills and the ability to prioritise tasks effectively.
- Experience working with third-party system providers.
- A proactive and solutions-focused approach to problem-solving.
The Benefits
As well as joining a vibrant, passionate team at the home of British motor racing, you’ll enjoy a competitive salary, pension plan, employee discounts, and the opportunity to work in a not-for-profit organisation with a mission to educate, inspire, and preserve history.
How to apply:
Please submit your CV and a supporting statement explaining how your skills, qualities, and experience demonstrate your suitability and passion for this role to: recruitment@silverstonemuseum.co.uk